Our Policy
Bookings
• A 50% deposit is required to secure all appointments.
⸻
Late Arrivals Policy
To respect the time of all clients and staff, punctuality is essential.
• Arrivals 15 minutes late will incur a €10 late fee, if the service can still be accommodated.
• Arrivals exceeding 15 minutes late will require rescheduling. The deposit will be forfeited, and the full service charge will require settling.
⸻
Cancellation Policy
We understand that unforeseen circumstances may arise. However, the following terms apply:
• Cancellations must be made at least 24 hours prior to the scheduled appointment. Failure to do so will require payment of the full service charge, and any deposit will be forfeited.
• For same-day bookings, a minimum of 3 hours notice is required. Failure to provide sufficient notice will result in the full service charge becoming payable, and any deposit will be forfeited.
⸻
No-Show Policy
Failure to attend a scheduled appointment without prior notice will result in:
• The full service charge being settled.
• Two or more missed appointments may result in refusal of future bookings.
⸻
Repairs Policy
• Clients with 5 or more broken nails must inform the salon in advance to ensure sufficient time is allocated.
• In such cases, the service will be charged at the full set price.
⸻
Service Guarantee
Client satisfaction is our priority. If you are not fully satisfied, please inform us during your appointment or within 24 hours of your service so that we may assess and provide an appropriate solution.
⸻
Health Information
For your safety and comfort, please inform us of any:
• Allergies
• Medical conditions
• Physical limitations or disabilities
• Pregnancy
• Any other health-related concerns
If you experience discomfort at any point during your service, please notify your specialist immediately.
⸻
Right to Refuse Service
The salon reserves the right to refuse service to clients who:
• Display inappropriate behavior or are under the influence of alcohol or substances.
• Present health conditions that may compromise the safety or outcome of the service.
• The salon maintains a zero-tolerance policy towards rude, abusive, aggressive, or threatening behaviour directed at staff or other clients. Any client displaying such behaviour will be asked to leave the premises immediately. The salon also reserves the right to refuse future services and pursue legal action where necessary.
⸻
Additional Policies
Children in the Salon
• Unsupervised babies and children are not permitted.
• As professional-grade chemicals are used within the salon, we do not recommend children being present. However, this remains the guardian’s responsibility.
• Any damage caused by a child must be paid in full by the guardian.
⸻
Pets
• We are pet-friendly and welcome pets.
• Kindly inform us in advance before bringing an animal to your appointment.
⸻
Mobile Phones
• Please limit phone usage during treatments to avoid accidental damage and to ensure products cure and set properly.
⸻
Eating
• Eating is not permitted during services.
⸻
Sick Clients Policy
To maintain a safe and healthy environment:
• Please reschedule your appointment if you are unwell (e.g., cold, fever, flu).
• Clients arriving with visible symptoms may be asked to reschedule.
⸻
Personal Belongings
• The salon is not responsible for lost, damaged, or stolen items.
⸻
Sundays & Public Holidays
• Appointments scheduled on Sundays or Public Holidays are subject to additional charges and specific terms.
• Please contact us for further details.